Corporate Social Responsibility

What is a Corporate Carbon Footprint?

A corporate carbon footprint (CCF) is an overview of all greenhouse gas (GHG) emissions that occur, either directly or indirectly, from an organisation’s activities. The concept is structured in 3 different scopes. Scope 1 covers direct GHG emissions which occur from sources that are owned or controlled by the company. Scope 2 accounts for GHG emissions from the generation of purchased electricity consumed by the company. Scope 3 captures all the other indirect emissions and refers either to upstream or downstream activities along the supply chain. Scope 3 emissions are divided into 15 different categories e.g. purchased products and goods, transportation, and business travel. Some of these categories do not apply for Domino e.g. franchises.

Domino’s carbon footprint is calculated on an annual basis. Our carbon footprint is consolidated and published within our parent company, Brother’s, annual reports. Our methodology follows ISO standards, and the carbon emissions are verified by an external third-party auditor. FY22 was defined as our baseline year.

In FY23 Domino aligned its environmental long-term ambitions for FY30 and FY50 with Brother.

We have developed a plan to guide us on our path to Net Zero by FY50. Included in this plan we aim to achieve scope 1+2 carbon neutrality and a 25% reduction of our scope 3 carbon emissions by 2030, based on FY22 and including our business growth.

To achieve our environmental impact reduction targets, we established a plan to meet these ambitions and began work on implementation.

Renewable electricity usage:

In previous years Domino worked to reduce carbon emissions in scopes 1 and 2, actions included switching to renewable energy in regions where local renewable energy infrastructure is available.

Our ambition is to use only renewable energy in all our manufacturing sites and sales offices. To date, we have achieved this in several of our regions, however, there are certain regions where the local energy infrastructure does not currently allow us to opt for 100% renewable energy usage. In regions where this is the case, we are working to make the switch in other ways, for example, in our manufacturing site in China, which cannot be supplied with 100% renewable, local electricity, we have invested in solar panels. Our global headquarters in the UK has also recently been equipped with solar panels to provide renewable electricity for electric car charging.

Focusing on our scope 3 emissions:

After analysing our carbon emissions relating to our transportation (scope 3 – C4 / C9 transportation and distribution) we were able to achieve carbon reductions through different initiatives including the reduction of air freight and optimising transport and logistics.

Our main scope 3 emissions sit within our product-related categories (scope 3 – C1 purchased good and services, C11 usage of our products, and C12 end of life treatment of our products). We have defined our future carbon reduction actions for these categories with a focus on materials usage and power consumption.

We also aim to reduce any kind of waste (scope 3 – C5 waste) in our manufacturing facilities, sample labs, and offices.

Another key element in our sustainability journey is our reporting. Domino, along with other UK-registered companies, is required to disclose climate-related financial information, using guidelines from the Task Force on Climate-Related Financial Disclosures (TCFD).

The TCFD provides us with a framework to disclose our governance, strategy, risk management, metrics, and targets concerning climate-related risks.

Using TCFD guidelines we are able to evaluate risks and opportunities that would arise in case of temperature rises through scenarios of +1.5°C vs +4°C. We report our TCFD data to Brother on an annual basis, this is published as part of a consolidated report for the entire Brother Group.

Domino is committed to upholding human rights and ethical business practices across all areas of our organisation and supply network. We prohibit child labour, forced labour, and human trafficking, ensuring compliance through documentation checks and fair employment practices.

Our Ethical Business and Anti-Bribery Policy and Anti-Slavery and Human Trafficking Statement reinforce our commitment to providing fair working conditions and respecting fundamental human rights. We also promote workplace inclusivity, through our Equal Opportunities Policy and Dignity at Work Policy, and seek to foster a culture where diversity is valued, and discrimination and harassment are not tolerated.

Health and safety are of the utmost importance to Domino, underpinning our CSR strategy, and helping to ensure that we can look after our most important asset – our people. We are committed to ensuring zero harm for all team members by building a culture of safety, driven by continuous improvement and proactive risk management.

We have developed digital safety tools to help ensure our global sites have a consistent and professional approach to health and safety, with data displayed on dashboards integrated within our business review processes.

These tools help us to streamline reporting, empower proactive risk management, and drive safer practices. Since introducing our digital tools in 2019, we have seen an increase in the instances of employees reporting H&S opportunities for improvement across our manufacturing sites, helping us to make further changes to our processes to promote employee health and safety.

We are prioritising our roadmap for further system and tool development through annual maturity assessments of each site, supported by internal auditors. This is a virtuous cycle that is building a stronger, tech-enabled safety culture for everyone.

Employee wellbeing, with a focus on physical, mental, emotional, and financial wellbeing, is integral to our CSR strategy. We have an internal Wellbeing team, led by Wellbeing Champions who offer emotional support resources and guidance, and design initiatives to help our employees thrive – this includes initiatives aimed at promoting healthy lifestyles and mental health awareness.

An inclusive and diverse culture is integral to our values and ambitions for the future. Welcoming everyone to Domino, regardless of their unique characteristics, experiences, and personal thoughts and opinion allows us to bring many different voices and backgrounds together to meet the needs of our customers. We are committed to building a culture of inclusion where diverse voices are heard, respected, and valued.

Gender Diversity

As part of our 2030 Strategy, we are committed to advancing gender diversity at Domino, with the goal of having a 40% female workforce in our top leadership roles by 2030. In 2024 we made progress towards this aim, with 24.9% of our top leadership roles filled by female employees.

Employee Networks

Employee networks create safe spaces for employee-led conversations while increasing a sense of belonging across organisations. The creation of employee networks will help us improve representation of the many, varied communities across our workforce. We currently have one active employee network, Women @ Domino, and we are committed to expanding this network and establishing additional groups over the next 12 months.

We also have a designated group of Inclusion Champions – like-minded employees passionate about creating an inclusive environment at Domino. Inclusion Champions work closely with local HR and management teams to implement initiatives and drive progress related to diversity and inclusion within Domino.

Gender Pay Gap

Each year Domino publishes an annual gender pay gap report our UK operations, which reveals the difference between the average hourly pay rate for male and female employees at Domino. 
You can find more information by reading our full report.

We are dedicated to continuous development, ensuring that every individual at Domino has the skills, knowledge, and behaviours needed to succeed in their career. Our commitment to continuous development not only supports individual career growth but also advances our broader business objectives.

We are committed to ensure that that all employees have:

• Access to learning and development opportunities

• Regular performance and career development discussions

• The opportunity to work towards educational and professional qualifications

To achieve this, we offer a variety of resources, including:

• Talent development programmes that inspire, challenge, and educate individuals to help them reach their full potential
• Flexible learning options via our learning management system, which makes training accessible to both office- and field-based employees, helping to ensure equal opportunities for all
• Team development initiatives using diverse approaches to foster collaboration, build trust, and embrace diversity

Performance and career development discussions

It is essential that every individual has a voice in their development. To facilitate this, we conduct at least one performance and development discussion each year. These discussions are documented in our HR system to track progress and support ongoing growth.

Educational and professional qualifications

We provide sponsorship and support for professional qualifications, enabling individuals to earn globally recognised qualifications and certifications in their chosen fields. In addition, we encourage employee participation at industry-specific conferences to provide the opportunity to widen individuals’ horizons, network with industry professionals, and gain new insights.

We also offer a range of early-career programmes, including apprenticeships, internships, and graduate schemes, and seek to build strong educational partnerships within the communities in which we operate.

Learn more about working at Domino

One way in which we hope to have a positive impact on local communities is through financing projects for non-profit organisations. Below you will find few examples of local projects supported by Domino.

For many years now, Domino has worked to support regional charities for underprivileged children. Our donations directly contribute to sponsoring educational opportunities for children, ensuring their effective integration into active life, and providing financial help for basic needs, including housing and transport.

Our charitable causes include the global Save the Children, Just4Children in the UK, and the Aravindam Foundation in India, Zwerg Nase Zentrum in Germany, and Hogar Dulce Hogar Foundation in Mexico.

Our support also extends to helping underprivileged adults, and we regularly contribute to various associations including food banks, housing associations, and institutions providing support for the elderly.

Our charitable causes include North Texas Food Bank and Habitat for Humanity in the US, Tafel in Germany, and Liushui Qinchuan in China.

In support of UNSDGs’ commitment to ensure healthy lives and promote well-being for all, Domino also supports many medical-oriented associations and research charities.

Our charitable causes include:
Kids Cancer Charity, Lennox Children’s Cancer Fund, Blood Cancer UK, Race for Life, Cancer Fonden, FND Hope, Motor Neurone Disease Association, National Federation of the Blind, Alzheimer’s Research UK, Action Medical Research, and the Movember Foundation.

Domino stands against violence and provides financial support for organisations support victims of violence, including Kvinnojour (Women shelter) in Sweden, and Dunkelziffer e.V and KinderLeben in Germany.

Domino is also active in sponsoring local sports teams, and providing donations employee challenges across most of our locations.

Domino’s volunteering programme is designed to positively impact local communities by supporting specific local projects and organisations. Volunteering activities may be initiated by Domino, bringing employees together around a shared cause, or by allocating time for employees to volunteer for causes that they support personally. Additionally, we leverage the Domino network to raise awareness of particular causes and encourage team members to participate as volunteers.

Below you will find few examples of volunteering activities conducted across the Domino group. All Domino employees are allowed and encouraged to take paid time off to complete volunteering opportunities in support of their local communities. Many activities are organised through the Domino group to serve various causes, this includes visits to local orphanages and children’s centres, group blood donations, elderly community care, tree planting, and local clean-up activities including litter picking.

We believe that positive change stems from access to education, and our goal is to contribute to the development of both current and future generations of Domino employees. As such, we aim to support education in our local communities, from primary schools to universities, as well as continuing professional development, by building connections with local educational stakeholders. We seek to forge strong, ongoing relationships with educational institutions, and to stay informed about their needs and offer targeted support when possible.

Educational support typically involves a mix of donations and volunteering. For example, many of our channels and sites are active in tutoring students; giving lectures at local schools; supporting educational projects; and providing opportunities for internships and apprenticeships.

In addition, we recognise the importance of broadening children’s perspectives from an early age, and support this by organising Domino open days each year that allow children to come discover what we do and ask questions.

Domino embeds environmental, social, and ethical principles into our supply chain network and development activities. We prioritise partnerships with suppliers who uphold responsible sourcing practices, reduce waste, and who have ongoing carbon reduction plans.

All supply chain partners are required to comply with our supplier code, (the principles of which are based the Ethical Trading Initiative \[ETI] Base Code) and meet our corporate social responsibility standards. All supply chain partners are expected to take responsibility for their performance and to work in partnership with Domino to achieve our long-term sustainability goals.

Our approach helps to ensure a resilient, equitable, and environmentally-conscious supply chain, delivering an end-to-end network that upholds the long-standing ethical principles and policies that we apply to our own business practices.

We recognise the growing importance of CSR and are committed to being a trusted, responsible partner in our customers' sustainability journey. Building a more sustainable organization is central to our mission, with a clear strategy designed to align with our customers' sustainability roadmaps.

We strive to develop products and services that advance both operational excellence and environmental performance, carefully monitoring emerging sustainability requirements. Through continuous dialogue with our customers, we aim to support their sustainability transitions and create meaningful impact, understanding that our own performance directly influences their ability to achieve their CSR goals.

We recognise our customers’ need for clear insights into Domino’s CSR strategy and progress. Transparent reporting between business partners is essential for meaningful advancement in sustainability, and the Customer Pillar of our CSR strategy is designed to establish a consistent flow of information between Domino and our customers.

We are currently consolidating our CSR data to make it readily accessible, providing a comprehensive view of our strategy and progress. For any immediate CSR inquiries, please contact us and our team will gladly assist.

We understand the importance of recognised certifications in verifying CSR-related information and allowing customers to monitor our progress. To this end, Domino has chosen to disclose its CSR performances through the Sedex and EcoVadis platforms.

EcoVadis provides a detailed assessment of a company’s CSR performance in areas such as Environment, Social & Human Rights, Ethics, and Responsible Procurement. The output is a score from 0 to 100 and potentially a medal to position the company’s efforts against other companies being assessed by the platform. In 2024 Domino achieved a score of 68 leading to a silver medal making of Domino part of the top 15% of companies assessed by EcoVadis worldwide.
Our EcoVadis credential is EVID: EP859133.

Sedex is dedicated to driving improvements in responsible and ethical business practices in global supply chains. Domino’s operational sites are audited by Sedex every three years.
Our Sedex credential is ZC1012789.

We are dedicated to maintaining our EcoVadis and Sedex certifications and improving our performance against these measures. We are pleased to share our CSR information with our customers through these two platforms.